|
|
| | |
|
Thank you for choosing trail-buddy.com for your motorcycle parts and accessories!
Trail Buddy General Return Policy Guidelines : This policy is for all orders, including phone, email and on-line purchases.
-
No returns on anything purchased within the past 60 days.
-
There is a minium of 10% restocking fee on all returned merchandise, in addition to any of the other fees as listed below.
-
A copy of the sales receipt and/or authorization code must accompany all return merchandise.To get the authorization code please email: trail-buddyreturns@hotmail.com If a return is received without these items, a 20% restocking/researching fee will be applied.
-
SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.
-
All shipping charges for returning parts are the responsibility of the buyer.
- All returned merchandise is subject to inspection and approval prior to credit being issued. Non-approved merchandise will be returned to the customer at their expense.
- We will not accept C.O.D. deliveries for shipped returns.
- We will not accept returns on custom-made parts or custom-ordered parts.
-
New items returned will be credited the full purchase price and applicable taxes to the original credit card.
- Trail Buddy Inc. will only issue credit to the original credit card or Pay Pal account used for the purchase of the item(s) returned, if items are returned within 30 days of ordering, if 30 days have passed, the customer will receive in-store credit.
-
Products qualify for Return, if they have not been installed, are in their original packaging, unopened, including all original materials supplied with the product. NOT INCLUDING ELECTRICAL PARTS.
-
NO RETURNS ON ELECTRICAL PARTS.
-
ANY ENGINE RETURNED MUST BE IN BRAND NEW, NEVER RAN, NEVER INSTALLED CONDITION.
-
THERE IS A 10% RESTOCKING FEE ON ALL DAYTONA HELMETS.
- Items incorrectly shipped to Trail Buddy Inc. will not be returned to the customer.
- For returns involving Warranty / Shipped in Error or product(s) Damaged in shipping, you will need to send us an Email via trail-buddyreturns@hotmail.com or you may contact us at 616-772-9020 for assistance. You will need to specify the order number for the product you wish to return and be able to provide a brief description of the nature of the problem with the product. One of our Trail Buddy representatives will assist you with the return and provide a return code and prepaid return shipping label (if applicable) via Email.
Please send all returns to:
Trailbuddy Inc
3252 88th Ave
Zeeland MI 49464
616-772-9020
| |
| | |
|
|