Our Return Philosophy
We try to keep returns easy and fair for everyone. That said, because we’re a small operation, we appreciate when customers follow the return process to help us avoid delays and confusion. If you ever have questions about your return, please reach out — we’re here to help.

Fees & Timing
• A restocking fee of up to 20% may apply if the item has been opened or if the return was not authorized in advance.
• Returns that are unopened, unused, in original packaging, and approved within 30 days may avoid restocking fees.
• Refunds are issued to your original payment method and may take up to 2–3 weeks to process, depending on your bank.
• We generally waive restocking fees for exchanges or store credit.

What You Can Return
• Items must be returned within 30 days of purchase.
• Items must be unopened, unused, and in their original packaging.
• Kits must be returned complete — we cannot accept partial kits for credit.
• We prefer to offer exchanges or store credit rather than refunds when possible — this also helps avoid fees.

What You Can’t Return
• Electrical parts (anything that plugs into a harness).
• Custom-made or special-order items.
• Items marked “Non-Returnable” or “No Warranty.”
• Installed or used items.

Return Process

1. Email us at trail-buddy@hotmail.com for a return authorization number.

2. Include a copy of your receipt and a note letting us know whether you want an exchange, store credit, or refund.

3. Return shipping is your responsibility. We cannot accept COD shipments.

Returns without authorization or paperwork take us extra time to process and may be delayed. Please help us help you by including everything we need!

Refused or Undeliverable Packages
If your order is refused or returned to us due to an address error or missed delivery:
• We will deduct the return shipping costs and any carrier fees from your refund.
• If those costs exceed the item value, we may not be able to issue a refund.

Wrong or Damaged Item?
If we made a mistake or your order arrived damaged, we’ll make it right.
• Email us with photos and a description of the issue.
• If a claim is needed, we’ll file it and let you know the next steps.
• Replacements will be shipped once claims are resolved. If your item exceeds the carrier’s insured amount, you may be responsible for the difference unless you added extra insurance at checkout.