General Information
This policy is for all orders, including phone, email, and on-line purchases. When placing your order, Trailbuddy Inc is not responsible for making sure your order is accurate to your needs. Trailbuddy Inc will also not take responsibility if you email/call in your order and do not supply part numbers or if the information you supply us with is inaccurate.
Please note that all refunds/cancellations of items off an order or the entire order PRIOR to shipping are subject to a 4% service fee to your credit card, if you paid via PayPal the amount PayPal took as their fee will be taken off the canceled ordered. Any international order that is canceled prior to shipping will be subjected to an additional 2% fee on top of the previously stated cancelation fee, this is to mitigate the international currency exchange fees we are assessed. In the past, PayPal and credit card companies refunded the processing fee on any refunds/cancellations. They no longer do that so we cannot recoup that fee. Thank you for your understanding on this matter.
Specifics:
• No returns on anything purchased after 30 days.
• NO RETURNS ON ELECTRICAL PARTS (ANY ITEM THAT PLUGS INTO A HARNESS). NO EXCEPTIONS.
• We will not accept returns on custom-made parts or custom-ordered/Special ordered parts.
• Some items are marked as Non-Returnable/No Warranty- there is no exception.
• If an item was purchased as a kit- ALL items in the kit must be returned to receive any form of credit. If the kit includes an electrical item- it will not be accepted for a return.
• Products can only be returned if they are in their original packaging, unopened, including all original materials supplied with the product. NOT INCLUDING ELECTRICAL PARTS.
• Installed products can NOT be returned.
• All shipping charges for returning parts are the responsibility of the buyer. We will not accept C.O.D. deliveries for shipped returns.
• All returned merchandise is subject to inspection and approval prior to credit being issued. Non-approved merchandise will be returned to the customer at their expense.
• A 15% (the 4% processing fee is included in this fee already) restocking fee will be applied to all returned merchandise.
• The restocking fee maybe waived if an exchange is desired, however, you must contact Trailbuddy Inc to facilitate this.
Return Process:
• A copy of the sales receipt and an authorization code must accompany all returned merchandise. To get the authorization code please email: trail-buddy@hotmail.com .
• Trail Buddy Inc. will only issue credit to the original credit card or Pay Pal account used for the purchase of the item(s) returned.
• Shipping and handling charges are non-refundable.
• If an order is returned to Trailbuddy Inc due to an incorrect shipping address or a customer refusal, Trailbuddy Inc will refund the customers payment method for the full product price MINUS the fee that we are assessed for an address correction or refusal fee.
• Please allow up to 2 weeks to process your return. It also may take up to a week for your refund to show on your credit card once it has been processed.
Shipped in Error products/Damaged Shipment
• If the customer receives the wrong part, please contact us (trail-buddy@hotmail.com) and we will get it sorted out to get you the correct product.
• If the product is damaged, please retain the original shipping box, take pictures of the box and damaged product and email us at trail-buddy@hotmail.com so that a claim can be processed.
• No product will be reshipped until the shipping damage claim has been filed and paid. Trailbuddy Inc will only reship the product for free if it is under the insured value of said product. (If the package was insured for $100 but the replacement product is valued at $125- customer will need to pay the difference of uninsured value). The customer has the choice to add additional insurance to their package at the time of checkout
Warranty:
Due to the fact that we have no control over how the products are used, we cannot give any type of standard/blanket warranty. If you have an issue with any product, please reach out to us and we will handle issues on a case-by-case basis.
No warranty is provided or implied by Trailbuddy Inc for any such use of products or damage caused by their use or abuse. All products sold by Trailbuddy are intended for off road use only. Buyer agrees to indemnify and hold seller harmless for any claim, action or demand arising out of or incident to buyer’s installation or use of products purchased from Trailbuddy Inc. Dealers have been known to void warranties due to installation of performance parts. Trailbuddy Inc assumes no responsibility, and therefore, all parts are to be installed at the purchaser’s own risk. Purchaser understands and recognizes that parts sold by Trailbuddy are subject to varied conditions due to the manner in which they are to be installed and/or used. The acceptability and suitability of any part sold or manufactured by Trailbuddy for a particular application is solely the purchaser’s decision. Trailbuddy Inc makes no warranties whatsoever, expressed or implied, oral or written, there is no Warranty Of Merchantability. This website could contain typographical errors or technical inaccuracies. Trailbuddy Inc may make improvements and/or changes in the technical specifications, products and promotions of said products described in this website at any time without prior notice. In the event that our computer server/database encounters technical difficulties that cause problems with our product pricing, shipping calculations, or sales tax computations, Trailbuddy Inc will correct all discrepancies at the time of processing. Customers will be notified of any errors and will have the option to continue with the order with corrected totals or to cancel the order. Trailbuddy Inc will not be held responsible for any miscalculated totals due to server errors.
Return Address:
Please return to:
Trailbuddy Inc
330 W Washington Ave
Zeeland MI 49464