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Trail Buddy General Return
Policy:
This policy is for all
orders, including phone, email and on-line purchases. When placing your order, Trailbuddy Inc is not
responsible for making sure your order is accurate to your needs. Trailbuddy Inc will also not take the
responsibility if you email/call in your order and do not supply part numbers
or if the information you supply us is in accurate.
Please note that all refunds/cancellations of items off an order or the entire order PRIOR to shipping are subject to a 4% service fee to your credit card, if you paid via PayPal the amount PayPal took as their fee will be taken off the canceled ordered. Any international order that is canceled prior to shipping will be subjected to an additional 2% fee on top of the previously stated cancelation fee, this is to mitigate the international currency exchange fees we are assessed. In the past, PayPal and credit card companies refunded the processing fee on any refunds/cancellations. They no longer do that so we cannot recoup that fee. Thank you for your understanding on this matter.
General
Information
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No returns on anything purchased after 30 days.
- ·
A copy of the sales receipt and an authorization
code must accompany all return merchandise. To get the authorization
code please email: trail-buddy@hotmail.com . A 20% (the 3% processing fee is included in this fee already) restocking fee will be applied to all returned merchandise. Fee maybe waived if
an exchange is desired, however, you must contact Trailbuddy Inc to
facilitate this.
- ·
All shipping charges for returning parts are the responsibility
of the buyer.
- All returned merchandise is subject to inspection and
approval prior to credit being issued. Non-approved merchandise will be
returned to the customer at their expense.
- We will not accept C.O.D. deliveries for shipped
returns.
- Trail Buddy Inc. will only issue credit to the
original credit card or Pay Pal account used for the purchase of the item(s)
returned, if items are returned within 30 days of ordering, if 30 days
have passed, the customer will receive an in-store credit. Shipping and handling charges are
non-refundable.
- Items incorrectly shipped to Trail Buddy Inc. will
not be returned to the customer, unless customer pays for them to be
returned to them.
- If an order is returned to Trailbuddy Inc due to an
incorrect shipping address or a customer refusal, Trailbuddy Inc will
refund the customers payment method for the full product price MINUS the
fee that we are assessed for an address correction or refusal fee.
- Please allow up to 2 weeks to process your
return. It also may take up to a week for your refund to show on
your credit card once it has been processed.
Returnable Items
- NO RETURNS ON ELECTRICAL PARTS. NO EXCEPTIONS.
- Product can only be returned if they are in their
original packaging, unopened, including all original materials supplied
with the product. NOT INCLUDING ELECTRICAL PARTS.
- Installed products can NOT be returned.
- ANY ENGINE RETURNED MUST BE IN BRAND NEW, NEVER RAN, AND
NEVER INSTALLED CONDITION.
- We will not accept returns on custom-made parts or
custom-ordered/Special ordered parts.
- Some items are marked as Non-Returnable/No Warranty-
there is no exception.
- If an item was purchased as a kit- ALL items in the
kit must be returned to receive any form of credit. If the kit includes an electrical
item- it will not be accepted for a return.
Shipped in Error
products/Damaged Shipment
·
If the customer receives the wrong part, please contact us (trail-buddy@hotmail.com /616-772-9020) and we
will get it sorted out to get you the correct product.
·
If the product is damaged, please
retain the original shipping box, take pictures of the box and damaged
product and email us at trail-buddy@hotmail.com so that a claim can be processed.
No product will be reshipped until the shipping damage claim has been filed
and paid. Trailbuddy Inc will only reship the product for free if it is under
the insured value of said product. (If the package was insured for $100 but
the replacement product is valued at $125- customer will need to pay the
difference of uninsured value). The
customer has the choice to add additional insurance to their package at the
time of checkout.
Warranty Issues
- THERE
IS NO WARRANTY ON ELECTRICAL ITEMS.
- Products
involving a warranty issue, the customer MUST email us at trail-buddy@hotmail.com with the following
information: Order number, product number, and Make and Model of bike.
·
Trailbuddy Inc will make every effort to troubleshoot the
problem prior to replacing the product.
If the product needs to be returned to Trailbuddy due to a warranty
issue- we will send the customer a return label via email. We will ask that you fill out the warranty
form in its entirety so that we will have accurate records. The warranty form can be accessed here: warrantyform.aspx
·
No item returned for warranty will be
accepted if the above steps are not completed by customer.
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Please send all returns to:
Trailbuddy Inc
330 W Washington Ave
Zeeland MI 49464
616-772-9020
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