Trail Buddy General Return Policy:

This policy is for all orders, including phone, email and on-line purchases.  When placing your order, Trailbuddy Inc is not responsible for making sure your order is accurate to your needs.  Trailbuddy Inc will also not take the responsibility if you email/call in your order and do not supply part numbers or if the information you supply us is in accurate. 

Please note that all refunds/cancellations of items off an order or the entire order PRIOR to shipping are subject to a 4% service fee to your credit card, if you paid via PayPal the amount PayPal took as their fee will be taken off the canceled ordered. Any international order that is canceled prior to shipping will be subjected to an additional 2% fee on top of the previously stated cancelation fee, this is to mitigate the international currency exchange fees we are assessed.  In the past, PayPal and credit card companies refunded the processing fee on any refunds/cancellations.  They no longer do that so we cannot recoup that fee.  Thank you for your understanding on this matter.

General Information

• ·         No returns on anything purchased after 30 days.

• ·         A copy of the sales receipt and an authorization code must accompany all return merchandise. To get the authorization code please email: trail-buddy@hotmail.com . A 20%  (the 3% processing fee is included in this fee already)    restocking fee will be applied to all returned merchandise. Fee maybe waived if an exchange is desired, however, you must contact Trailbuddy Inc to facilitate this.

• ·         All shipping charges for returning parts are the responsibility of the buyer.

• All returned merchandise is subject to inspection and approval prior to credit being issued. Non-approved merchandise will be returned to the customer at their expense.

• We will not accept C.O.D. deliveries for shipped returns.

• Trail Buddy Inc. will only issue credit to the original credit card or Pay Pal account used for the purchase of the item(s) returned, if items are returned within 30 days of ordering, if 30 days have passed, the customer will receive an in-store credit.   Shipping and handling charges are non-refundable.

• Items incorrectly shipped to Trail Buddy Inc. will not be returned to the customer, unless customer pays for them to be returned to them.

• If an order is returned to Trailbuddy Inc due to an incorrect shipping address or a customer refusal, Trailbuddy Inc will refund the customers payment method for the full product price MINUS the fee that we are assessed for an address correction or refusal fee.
• Please allow up to 2 weeks to process your return.  It also may take up to a week for your refund to show on your credit card once it has been processed.

Returnable Items

• NO RETURNS ON ELECTRICAL PARTS. NO EXCEPTIONS.
• Product can only be returned if they are in their original packaging, unopened, including all original materials supplied with the product. NOT INCLUDING ELECTRICAL PARTS.
• Installed products can NOT be returned.
• ANY ENGINE RETURNED MUST BE IN BRAND NEW, NEVER RAN, AND NEVER INSTALLED CONDITION.
• We will not accept returns on custom-made parts or custom-ordered/Special ordered parts.
• Some items are marked as Non-Returnable/No Warranty- there is no exception.
• If an item was purchased as a kit- ALL items in the kit must be returned to receive any form of credit.  If the kit includes an electrical item- it will not be accepted for a return.

Shipped in Error products/Damaged  Shipment

·         If the customer receives the wrong part, please contact us (trail-buddy@hotmail.com /616-772-9020) and we will get it sorted out to get you the correct product.

·         If the product is damaged, please retain the original shipping box, take pictures of the box and damaged product and email us at trail-buddy@hotmail.com so that a claim can be processed. No product will be reshipped until the shipping damage claim has been filed and paid. Trailbuddy Inc will only reship the product for free if it is under the insured value of said product. (If the package was insured for $100 but the replacement product is valued at $125- customer will need to pay the difference of uninsured value).  The customer has the choice to add additional insurance to their package at the time of checkout.

Warranty Issues

• THERE IS NO WARRANTY ON ELECTRICAL ITEMS.
• Products involving a warranty issue, the customer MUST email us at trail-buddy@hotmail.com with the following information: Order number, product number, and Make and Model of bike.

·         Trailbuddy Inc will make every effort to troubleshoot the problem prior to replacing the product.  If the product needs to be returned to Trailbuddy due to a warranty issue- we will send the customer a return label via email.  We will ask that you fill out the warranty form in its entirety so that we will have accurate records.  The warranty form can be accessed here: warrantyform.aspx

·         No item returned for warranty will be accepted if the above steps are not completed by customer.