Shipping Basics
Our shipping department is open Monday–Friday, 9am–12pm Eastern Time (ET), excluding posted holidays, vacations, or trade shows. Orders placed before our daily cut-off typically ship the same business day. Orders placed after hours or on weekends will ship the next business day.
We ship from Zeeland, Michigan, and most orders arrive within 1–4 business days, depending on your location and shipping method.

Shipping Methods & Delivery Info
We offer multiple shipping options to fit your needs and budget:

• Flat Rate Shipping (based on order total)
• UPS (Ground, 3-Day Select, or 2nd Day Air)
• USPS Priority Mail

⚠️ If a specific carrier does not deliver to your address, please do not select Flat Rate Shipping. This method allows us to choose the carrier, and we need to ensure successful delivery.

We do our best to ship quickly, but once your package leaves our facility, we cannot control carrier delays.

Shipping Costs & Address Requirements
Flat-rate shipping is based on your order total and may include a surcharge for large or heavy items.
For non-flat rate shipping, if the system rounds your shipping weight up, we’ll first try to upgrade your shipping speed. If funds remain after delivery, we’ll issue a refund, which may take up to 3 weeks to process.
Flat-rate shipping requires a physical street address. If a PO Box is entered, we’ll hold your order until we receive a valid street address.
Please double-check your shipping address. If a package is returned due to an incorrect address, we may deduct related shipping fees from your refund.

Order Cancellations
If you need to cancel an order, please contact us as soon as possible by emailing trail-buddy@hotmail.com.

Credit Card Payments:
If your order was paid by credit card and it has not yet been processed (batched out), we can void the transaction at no cost.

PayPal Payments:
If you paid via PayPal, and your order is canceled, we will deduct a non-refundable processing fee from your refund. PayPal no longer returns the transaction fee to us, even when an order is canceled.

Note: Once a shipping label has been created, the order is considered processed and cannot be canceled.

International Shipping
Some countries may not be able to place orders directly through our website, and some orders may be subject to additional fees. If your country isn’t listed or you have trouble during checkout, please email us at trail-buddy@hotmail.com, and we’ll do our best to help.

Important: You are responsible for any taxes, customs duties, or import fees. We cannot estimate these costs and recommend checking with your local customs office before placing your order.

Insurance & Claims
All shipments come with basic carrier insurance:

• UPS includes $100 coverage per shipment.
• USPS includes $50 coverage per shipment.

You can add extra insurance during checkout — highly recommended for high-value or fragile items. If a package is lost or damaged and no extra insurance was purchased, reimbursement will be limited to the carrier's default coverage.

Shipping Mistakes & Damaged Orders
If your order arrives damaged or incorrect:

1. Keep the original packaging and take clear photos of the damage.
2. Email trail-buddy@hotmail.com with photos and your order information.
3. We’ll work with you to resolve the issue and file a carrier claim.
4. We will reship the correct item once the claim is processed. If the claim only covers part of the replacement value, we may ask you to cover the difference — unless you have purchased additional insurance.