It has been a challenge keeping parts in stock with parts selling faster and manufacturing ETAs increasing. To better serve you we have changed how our inventory is presented. In the full part description, there will be a stock message indicating its current stock status, below are the meanings.
If there is a number (#) or states “unlimited, that is how many we have left on the shelves or was never a part that we have had any stocking issues with.
If it states “Out of Stock” we have ran out of the part for our shelves, it is on order and should be restocked under two weeks’
If it states “Email trail-buddy@hotmail.com for Availability” this is a part that we don’t stock on the shelves, but it maybe available from our supplier and we can get it ordered up for you.
If it states “Backordered” it is backordered and we have no estimated time of arrival (eta) as to when it will be back on our shelves.
If it states, “Insufficient Quantities to Sell as a Kit”, the kit is missing one or two components to make as a kit. Some parts maybe purchased separately.
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Our Shipping Department is open
Monday through Friday from 9am to 12pm standard Eastern Time. Orders will be processed as they come in same
business day prior to 12pm EST or the next business day if the order was placed
after 12pm EST. Our goal is to ship
every order in a timely fashion. Please
note that once the shipment has left our warehouses, the delivery time is
out of our control. **EXCEPT WHEN WE ARE IN WITNER HOURS- THEN YOUR ORDER WILL BE PROCESSED ON THE NEXT OPEN BUSINESS DAY**
Once a shipping label has been printed on your order, we cannot modify or add any items to the order and it will be shipped as placed.
We offer several different shipping
methods to meet the customer’s needs. We
have a flat rate shipping that is described in more detail below, UPS
Ground/3-Day Select or 2nd Day air, USPS Priority or first class
mail options. You, as the customer, can
choose your preferred method via a drop- down box during the checkout
process. Please note, that if choosing UPS or USPS option, the cart system tends to round all individual items to the nearest pound, and then adds that up for the dimensional weight. It is not an ideal situation, and as a result, we have implemented an internal policy, which is as follows: If there is enough funds to get the shipment to you in a faster time frame and or a better guaranteed time for delivery, we will select that option for you. If there is not enough funds to expedite your shipment/or we have expediated your shipment and there is still funds remaining, we always will refund the amount.
All International Orders will
be shipped via USPS Priority International Mail*/ we can get international
rates via UPS International Services but we have heard that that they charge
more for the customs than the post office.
Trailbuddy Inc is not responsible for any taxes or duties that might be
due with your shipment. Any and all
taxes and duties will be the responsibility of the customer.
All shipments will have no additional insurance
coverage, beyond the carriers’ free insurance (UPS has a $100 value per
shipment, USPS has a $50 value per shipment); there is an option during the
checkout process that the customer can choose to add additional insurance to
their order. Due to the cost of the motors, we have already put the additional insurance cost into the additional handling fee.
FIRST CLASS SHIPMENTS: as the customer, you are taking the chance that the Post Office may lose your shipment. There is no insurance on first class packages so if the post office loses the package- Trailbuddy is not LIABLE for this. It is unfortunate event but that is the risk you are taking.
Flat rate shipping will be based on the order amount and
will be shipped by either UPS Ground or USPS Priority Mail- this is at Trail
buddy’s full discretion. WE NEED A PHYSICAL ADDRESS to ship via Flat Rate. If a PO Box is supplied, we will hold order until we can get a physical street address. There will be a flat rate shipping amount associated
with each level of purchases and heavy or bulky items will have added shipping
amount. We have listed the breakdown of the dollar amounts listed below as well
as the items that carry extra shipping based on the oversize shape or weight of
these objects (these handling fees are charged to all methods of shipping).
|
Product
Total Amount
|
Shipping
Charge
|
|
$0.00-30.99
|
$13.00
|
|
$31.00-61.99
|
$15.00
|
|
$62.00-125.99
|
$20.00
|
|
$126.00-200.99
|
$24.00
|
|
$201.00-350.99
|
$28.00
|
|
$351.00- up * This does NOT
include Bike purchases
|
$35.00
|
Examples of additional handling fees
due to OVER-SIZE or weight of the objects:
|
Engines
|
$35.00-65.00
|
|
Inverted Forks
|
$15.00
|
|
6v Batteries
|
$1.00
|
|
12v Batteries
|
$2.00-4
|
|
Tires
|
$2.00-9.00
|
|
Mufflers/Exhaust systems
|
$3.00-15.00
|
|
Luggage Racks
|
$4.00
|
|
Fork Assemblies
|
$5.00-15.00
|
Please inspect your order as soon as
it arrives to make sure that it is exactly listed on your sales receipt and
that there is no damage to the product due to shipping. If you are missing any item in your order,
you have 14 days from the date you received your order to contact us
(616-772-9020 or trail-buddy@hotmail.com) so that we can rectify the
matter. Anything after 14 days will be reviewed and determined per
circumstance. If there is a damaged part
from shipping please retain the original shipping box, take pictures of the box
and damaged product and email us at trail-buddy@hotmail.com so that a claim can be processed. None of our products go out damaged, so if it is damaged it is due to shipping. The shipping carriers ONLY give us a 10 day window to put in a damaged claim. It is very important for the customer to inspect the package. If it is past the 10 days, we may be unable to replace the damaged item.
If placing an order over the phone
or thru email, you, as the customer, have agreed to all terms and use of all
shipping and return policies. NO EXCEPTIONS.
*Not
all products can be shipped to certain countries*
**Trailbuddy Inc reserves the right to cancel an order for any reason**