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Please fill out this form and send it back to us with the part for warranty work.
WARRANTY SERVICE FORM COMPLETE ALL SECTIONS OF THIS FORM BEFORE RETURNING YOUR TRAILBUDDY ITEM FOR SERVICE. For Customer Assistance call (616) 772-9020 Service Hours: Monday-Friday 10:00am-4:00pm Lead time, options, and pricing is subject to change. STEP 1- CHECKLIST FOR WARRANTY SERVICE
The following was reviewed to ensure my Trail-Buddy product was installed and used properly.
Reviewed any and all installation/set up instructions.
Reviewed WARRANTY statement of instructions to ensure no warranty provisions have been voided.
Item was purchased within 30 days and one of the following is attached:
Itemized Sales Receipt
PURCHASE DATE:____________________________
DEALER:_________________________STATE:_____
DEALER PHONE:_____________________________
Previous Service Invoice INV#_______DATE:______
Completed Service Form (one for each item)
Once you have completed the checklist, ship to:
SHIP ITEMS TO: Trail-Buddy, Inc
Attn: Warranty
3252 88
th Ave
Zeeland MI, 49464
STEP 2- RETURN SHIPPING ADDRESS
Name ______________________________________________
Street Address _______________________________________
City ___________________ State ____________ Zip ________
Company Name (if applicable) __________________________
E-Mail Address ______________________________________
Daytime Phone (____) ________________________________
STEP 3- PRODUCT AND USAGE INFORMATION
Product ___________________________________________
Bike Model ________________________________________
Bike Vin # __________________ Part # _________________
Installing on: _______________________________________
Has this item ever functioned properly? YES NO
Has this item ever been serviced? Yes (#times __) NO
Description of problem at failure:
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STEP 4- SERVICE OPTIONS
Each item will be inspected to determine if any warranty conditions have been voided and will be processed as follows
Warranty Not Voided: Item will be repaired or replaced at no charge. Copy of original sales receipt must be provided.
Operates Normally: Units that operates normally will be returned to customer with a $25 inspection fee and shipping/handling.
Warranty Voided: Parts will be replaced and charged or returned and customer’s selection below. Explanation of problem will be stated on the customer’s invoice.
If your item is not covered by warranty, would you like your item returned or replaced?
Refer to Trail-Buddy Parts department for description of options and exchange prices.
Direct Replacement __________________ Cost $______
Direct Replacement__________________ Cost $______
Upgrade (cost determined with Parts Dept.)
Upgrade Description if Available:
STEP 5- RETURN SHIPPING
Serviced Under Warranty:
UPS Ground: No Charge
UPS 2-Day: Standard UPS Charge
UPS Next Day: Standard UPS Charge
Not Serviced Under Warranty:
UPS Ground UPS 2-Day UPS Next Day
STEP 6- PAYMENT METHOD
Credit card will not be charged unless warranty is voided or faster shipping is selected. No checks accepted.
VISA MASTERCARD OTHER______________
Credit Card Number: ______________________________________
Name as it Appears on Card: ________________________________
Billing Address: ___________________________________________
Zip Code: __________ 3-Digit Security Code (back of card): ________
Signature: _____________________________ Exp. Date: _________
Authorization To Service
I authorize Trail Buddy Inc. to service my product. I understand that if my product is not covered under warranty and I have not completed the form or signed this authorization, my product will be discarded after 30 days of receipt or charged for a new part at my request. I further understand that if my product operates normally, I will be charged a $25 inspection fee and shipping/handling charges.
Signature (required): ________________________ Date: __/___/___
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