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Please fill out this form and send it back to us with the part for warranty work. 
 

 

WARRANTY SERVICE FORM COMPLETE ALL SECTIONS OF THIS FORM BEFORE RETURNING YOUR TRAILBUDDY ITEM FOR SERVICE. For Customer Assistance call (616) 772-9020 Service Hours: Monday-Friday 10:00am-4:00pm Lead time, options, and pricing is subject to change. STEP 1- CHECKLIST FOR WARRANTY SERVICE

 

The following was reviewed to ensure my Trail-Buddy product was installed and used properly.

 

Reviewed any and all installation/set up instructions.

Reviewed WARRANTY statement of instructions to ensure no warranty provisions have been voided.

Item was purchased within 30 days and one of the following is attached:

Itemized Sales Receipt

PURCHASE DATE:____________________________

DEALER:_________________________STATE:_____

DEALER PHONE:_____________________________

Previous Service Invoice INV#_______DATE:______

Completed Service Form (one for each item)

Once you have completed the checklist, ship to:

SHIP ITEMS TO: Trail-Buddy, Inc

Attn: Warranty

3252 88

th Ave

 

Zeeland MI, 49464

 

STEP 2- RETURN SHIPPING ADDRESS

Name ______________________________________________

Street Address _______________________________________

City ___________________ State ____________ Zip ________

Company Name (if applicable) __________________________

E-Mail Address ______________________________________

Daytime Phone (____) ________________________________

STEP 3- PRODUCT AND USAGE INFORMATION

Product ___________________________________________

Bike Model ________________________________________

Bike Vin # __________________ Part # _________________

Installing on: _______________________________________

Has this item ever functioned properly? YES NO

Has this item ever been serviced? Yes (#times __) NO

Description of problem at failure:

 

STEP 4- SERVICE OPTIONS

Each item will be inspected to determine if any warranty conditions have been voided and will be processed as follows

Warranty Not Voided: Item will be repaired or replaced at no charge. Copy of original sales receipt must be provided.

 

 

Operates Normally: Units that operates normally will be returned to customer with a $25 inspection fee and shipping/handling.

 

 

Warranty Voided: Parts will be replaced and charged or returned and customer’s selection below. Explanation of problem will be stated on the customer’s invoice.

 

 

If your item is not covered by warranty, would you like your item returned or replaced?

Refer to Trail-Buddy Parts department for description of options and exchange prices.

Direct Replacement __________________ Cost $______

Direct Replacement__________________ Cost $______

Upgrade (cost determined with Parts Dept.)

Upgrade Description if Available:

STEP 5- RETURN SHIPPING

Serviced Under Warranty:

UPS Ground: No Charge

UPS 2-Day: Standard UPS Charge

UPS Next Day: Standard UPS Charge

Not Serviced Under Warranty:

UPS Ground UPS 2-Day UPS Next Day

STEP 6- PAYMENT METHOD

Credit card will not be charged unless warranty is voided or faster shipping is selected. No checks accepted.

VISA MASTERCARD OTHER______________

Credit Card Number: ______________________________________

Name as it Appears on Card: ________________________________

Billing Address: ___________________________________________

Zip Code: __________ 3-Digit Security Code (back of card): ________

Signature: _____________________________ Exp. Date: _________

Authorization To Service

I authorize Trail Buddy Inc. to service my product. I understand that if my product is not covered under warranty and I have not completed the form or signed this authorization, my product will be discarded after 30 days of receipt or charged for a new part at my request. I further understand that if my product operates normally, I will be charged a $25 inspection fee and shipping/handling charges.

Signature (required): ________________________ Date: __/___/___